We have Design patterns,Analysis patterns and even Maintenance patterns. But where are the Technical support patterns ?
Oh,we have plenty of horror stories,but nobody seems to be drawing lessons out of them.
The nearest I found was the Maintainability pattern language,which is worth a read. But even that document is too generic to be useful in the trenches.
I am still looking. If I don’t find anything,I will try to codify my own experience,but surely somebody else has done at least some of it already.
BlogicBlogger Over and Out
