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We have Design patterns,Analysis patterns and even Maintenance patterns. But where are the Technical support patterns ? Oh,we have plenty of horror stories,but nobody seems to be drawing lessons out of them. The nearest I found was the Maintainability pattern language,which is worth a read. But even that document is too . . . →Read More:Technical support patterns,where are you? IBM has refreshed the HeapAnalyzer software. Goodness of their heart? Not so fast. Apparently,HeapAnalyzer used to be an internal IBM support tool. Paid customers who had problems with IBM JVM would take the memory snapshots and IBM support would use the tool to do the analysis and recomendations. Now –with the tool available . . . →Read More:Re:IBM’s HeapAnalyzer | ||||
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